Frequently Asked Questions
|Return & Exchange Policy|
What if I received the wrong product?
What should I do if I ordered something wrong or want to return and unused item?
What should I do if I received damaged products?
Will my return shipping charges be reimbursed?
New Years Holiday (Observed)
|Shipping Method and Rates|
|Shipping and Sales Exceptions:|
General Service Halogen lamps are not available for sale in the State of California. There will be no brand substitutions.
Green Energy Lighting brand Mercury containing lamps are not for sale in the States of Massachusetts,Maine and Vermont. Alternate brands may be substituted.
Green Energy Lighting brand Fluorescent lamps are not for sale in the State of Washington. Alternate brands may be substituted.
|Free Shipping Offers|
|When offered, "Free Shipping" method will be Ground Shipping by the carrier of our choosing.
If one or more items are unable to be shipped the "Free Shipping" offer may be void. This determination will be at our discretion and you will be notified.
There are no rain checks or deferrals. Some items are exempt from the "Free Shipping" offer; these include HID Ballasts, BT56 size Metal Halide bulbs, 4ft linear fluorescent tubes, 4ft LED linear tubes, 4ft LED shop lights and all Ultragrow HID and T5 fixtures.
|Order Status & Cancellation|
Has my order shipped?
How do I change quantities or cancel an item in my order?
What happens if an item is backordered, out-of-stock, or discontinued?
|What are my payment options?|
|Do I have to pay sales tax?|