Warranty: 6 Months
Knoll Systems SP-LAMP-021 Phoenix Replacement Lamp
Compatible with these Projector Part Numbers: SP-LAMP-021, SP LAMP 021, SP LAMP021, SP-LAMP021, SPLAMP 021, SPLAMP-021, SPLAMP021
Model Numbers: HD102, HD102
- Most items ship from Southern California.
- We ship most orders with in 1-2 business days after receiving your order. Occasionally some items are unavailable and may be back ordered. If we are out of an item when we receive your order, we usually have it available within just a few days.
In the unlikely event that we cannot get the item within a few days, we will notify you via email or phone with the specific information.
- We do not process or ship orders on weekends or holidays.
- All orders from Alaska, Hawaii, and Canada may not be delivered on time, and additional shipping charges may be applied.
Please contact us in advance for additional charges to the these locations.
2018 Holiday Shipping Schedule
Orders received after 3:00PM on Friday February 16th through Monday February 19th will ship on Tuesday February 20th.
Orders received after 3:00PM on Friday May 25th through Monday May 28th will ship on Tuesday, May 29th.
Orders received after 3:00PM on Tuesday July 3rd will ship on Thursday July 5th. We will be closed July 4th.
Orders received after 3:00PM on Friday August 31st through Monday September 3rd will ship on Tuesday September 4th.
Orders received after 3:00PM on Wednesday November 21st through Sunday November 25th will ship the following Monday November 26th and possibly Tuesday November 27th depending on the volume of orders.
Orders received after 12:00PM on Friday December 21st through Tuesday December 25th will ship Wednesday December 26th and possibly Thursday December 28th depending on the volume of orders.
New Years Holiday
Orders received after 3:00PM on Friday December 28th through Tuesday January 1st will ship Wednesday January 2nd and possibly Thursday January 3rd depending on the volume of orders.
|Shipping Method and Rates
Shipping Method (Most Products):
FedEx Ground: expected delivery in 3-7 business days not including the day the order ships.
USPS Priority Mail: expected delivery 1-3 business days not including the day the order ships.
FedEx 3 Day: expected delivery in 3 business days not including the day the order ships.
FedEx 2 Day: expected delivery in 2 business days not including the day the order ships.
FedEx Standard Overnight: expected delivery in 1 business day not including the day the order ships
- Shipping Method (TV and Projector Bulbs and Modules):
Economy: expected delivery in 1-7 business days not including the day the order ships. These items also have a 24-48 hour lead time before they ship.
Expedited: expected delivery in 2-3 business days not including the day the order ships. These items also have a 24-48 hour lead time before they ship.
Shipping Rates: may vary depending on product weight/quantity and your location.
Note: Please note that special shipping or handling charges may apply for oversized or heavy packages, and for orders shipping to Alaska, Hawaii, and Canada. One of our agents will notify you by e-mail or phone of any additional charges before processing the order.
|Shipping and Sales Exceptions:
We cannot sell or ship Green Energy Lighting brand Mercury containing lamps in the States of Massachusetts,Maine and Vermont.
We cannot sell or ship Green Energy Lighting brand Fluorescent lamps into State of Washington. Alternate brands will be substituted.
|Free Shipping Offers
|When offered, "Free Shipping" method will be Ground Shipping by the carrier of our choosing.
If one or more items are unable to be shipped the "Free Shipping" offer may be void. This determination will be at our discretion and you will be notified.
There are no rain checks or deferrals. Some items are exempt from the "Free Shipping" offer; these include HID Ballasts, BT56 size Metal Halide bulbs, 4ft linear fluorescent tubes, 4ft LED linear tubes, 4ft LED shop lights and all Ultragrow HID and T5 fixtures.
|Return & Exchange Policy
What if I received the wrong product?
What should I do if I ordered something wrong?
What should I do if I received damaged products?
Will my return shipping charges be reimbursed?