Frequently Asked Questions


866-809-4797
admin@bulbstock.com

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  Return & Exchange Policy

   What if I received the wrong product?
  • All merchandise shipped in error by us will be corrected at our expense.
  • If you are returning an item that is shipped in error by us, RMA (RETURN MERCHANDISE AUTHORIZATION) number must be requested within 14 days from date of invoice. NO RETURNS ARE ACCEPTED WITHOUT RMA NUMBER.
  • Request RMA number: contact us

   What should I do if I ordered something wrong?
  • All merchandise ordered in error by customer must be returned freight prepaid.
  • RMA (RETURN MERCHANDISE AUTHORIZATION) number must be requested within 14 days from date of invoice.
    NO RETURNS ARE ACCEPTED WITHOUT AN RMA NUMBER.
  • Your credit card account will be credited for the price of the product minus 10% restocking fee as soon as the returned product is inspected found to be in sellable condition. (Note: Shipping charges are not refundable.)
  • When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on Bulbstock.com
  • All products must be returned in new, re-saleable condition in the original boxes
  • Request RMA number: contact us
   What should I do if I received damaged products?
  • In the unlikely event of a damaged or defective bulb, Bulbstock.com will replace or refund the cost of the bulb(s) at our discretion.
  • Notification of Bulbstock.com of damaged or defective bulbs is required within 14 days of receipt.
  • Report damaged/defective merchandise: contact us

   Will my return shipping charges be reimbursed?
  • Depends, if the reason for the return is our error (shipped wrong product; product not in satisfactory condition; etc.), a prepaid UPS label will be provided to you via fax or First Class Mail in order to return the product that was shipped in error. If the reason for the return is initiated by the customer, (ordered wrong product; changed mind; etc.) the customer is responsible for the return shipping charges and these charges are not reimbursable.


  Shipping Policy

  • Most items ship from Southern California.
  • We ship most orders with in 1-2 business days after receiving your order. Occasionally some items are unavailable and may be back ordered. If we are out of an item when we receive your order, we usually have it available within just a few days.
    In the unlikely event that we cannot get the item within a few days, we will notify you via email or phone with the specific information.
  • We do not process or ship orders on weekends or holidays.
  • All orders from Alaska, Hawaii, and Canada may not be delivered on time, and additional shipping charges may be applied.
    Please contact us in advance for additional charges to the these locations.

2017 Holiday Shipping Schedule

President's Day
Orders received after 3:00PM on Friday February 17th through Monday February 20th will ship on Tuesday February 21st.

Memorial Day
Orders received after 3:00PM on Friday May 26th through Monday May 29th will ship on Tuesday, May 30th.

Independence Day
Orders received after 3:00PM on Friday Jne 30th through Tuesday July 4th will ship on Wednesday July 5th. We will be closed July 3rd and 4th.

Labor Day
Orders received after 3:00PM on Friday September 1st through Monday September 4th will ship on Tuesday September 5th.

Thanksgiving Holiday
Orders received after 3:00PM on Wednesday November 22nd through Sunday November 26th will ship the following Monday November 27th and possibly Tuesday November 28th depending on the volume of orders.

Christmas Holiday
Orders received after 12:00PM on Friday December 22nd through Tuesday December 26th will ship Wednesday December 27th and possibly Thursday December 28th depending on the volume of orders.

New Years Holiday
Orders received after 3:00PM on Friday December 29th through Tuesday January 2nd will ship Wednesday January 3rd and possibly Thursday January 4th depending on the volume of orders.



  Shipping Method and Rates

  • Shipping Method: UPS Ground: expected delivery in 3-7 business days
  • Shipping Rates: may vary depending on product weight/quantity and your location.

    Note: Please note that special shipping or handling charges may apply for oversized or heavy packages, and for orders shipping to Alaska, Hawaii, and Canada. One of our agents will notify you by e-mail or phone of any additional charges before processing the order.


  Shipping and Sales Exceptions:

We cannot sell or ship Green Energy Lighting brand Mercury containing lamps in the States of Massachusetts,Maine and Vermont.
We cannot sell or ship Green Energy Lighting brand Fluorescent lamps into State of Washington. Alternate brands will be substituted.


  Free Shipping Offers
When offered, "Free Shipping" method will be Ground Shipping by the carrier of our choosing.
If one or more items are unable to be shipped the "Free Shipping" offer may be void. This determination will be at our discretion and you will be notified.
There are no rain checks or deferrals. Some items are exempt from the "Free Shipping" offer; these include HID Ballasts, BT56 size Metal Halide bulbs, 4ft linear fluorescent tubes, 4ft LED linear tubes, 4ft LED shop lights and all Ultragrow HID and T5 fixtures.


  Shipping and Sales Exceptions:

We cannot sell or ship Green Energy Lighting brand Mercury containing lamps in the States of Massachusetts,Maine and Vermont.
We cannot sell or ship Green Energy Lighting brand Fluorescent lamps into State of Washington. Alternate brands will be substituted.


  Order Status & Cancellation

   Has my order shipped?
  • Our system is set up to send a tracking number notification via e-mail when the order ships.
    If you do not receive tracking information from us after 2-3 days of your purchase date, please contact us.

   How do I change quantities or cancel an item in my order?
  • When you complete the online store checkout, our fulfillment process begins and no changes can be made online.
    If you need to change or cancel your order before it ships, we may be able to make changes if you contact us by phone no later than 3:00 pm Pacific Time on the same day you place your order (Monday-Friday).

    Please have your order number when you call.

    866-809-4797
    Monday - Friday 9:00 AM - 5:00 PM Pacific Time


    Once an order has actually shipped, we cannot cancel or change it. However you will have the option to return or exchange the order after you receive it.

   What happens if an item is backordered, out-of-stock, or discontinued?
  • If an item is found to be backordered or out-of-stock after the order is placed, you will be contacted via email with the anticipated shipping date. The back ordered items are shipped as soon as they become available. You will also be given the option of canceling the item or receiving a comparable item if a backordered item is expected to be out of stock for several weeks.
  • The amount of any back ordered item is deducted from the total and will be charged to your credit card when it is actually shipped. No additional shipping charges will be charged on back ordered items.
  • When a backordered item becomes discontinued, we will make every effort to offer an alternate product. When we are not able to locate an alternate product, your order for the discontinued item will be cancelled and will be informed by email.


  Payment

   What are my payment options?
  • We only accept payment by credit card.  We accept: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS

  Sales Tax

  Do I have to pay sales tax?
  • Outside California
    If your shipping address is outside California, no sales tax is charged on any order.

  • California Residents
    We have a physical presence in California. When we ship orders to residents of California, we are required to collect the applicable state, county and local sales tax.

  •  Tax Exempt (California)
    Tax exempt customers within California must provide a valid copy of their California Tax Exempt Certificate. When we receive a copy of the certificate, tax collected at checkout will be removed from your invoice prior to billing or refunded.

    Please e-mail us the certificate to: admin@bulbstock.com


  • Canada
    Canadian customers are responsible for all customs and import duties collectible at the point of delivery. We do not collect these fees in advance nor can we predetermine the amount. We recommend that you contact your local customs agency before placing your order so that you are aware of the duties and taxes that your country may charge.